1. When was Freshchat launched?
a) 2015
b) 2016
c) 2017
d) 2018
Answer: c) 2017
2. Which company developed Freshchat?
a) Freshworks Inc.
b) Zendesk
c) Intercom
d) Salesforce
Answer: a) Freshworks Inc.
3. What is the primary purpose of Freshchat?
a) Customer Relationship Management (CRM)
b) Customer Support Software
c) Project Management
d) Email Marketing
Answer: b) Customer Support Software
4. What is the term used for the feature of Freshchat that allows businesses to engage with website visitors in real-time?
a) Live Chat
b) Chatbot
c) Conversational Messaging
d) Customer Engagement
Answer: a) Live Chat
5. Which feature of Freshchat allows businesses to automate responses to common customer queries?
a) Live Chat
b) Chatbot
c) Conversational Messaging
d) Customer Engagement
Answer: b) Chatbot
6. What is the term used for the feature of Freshchat that allows businesses to organize and manage conversations with customers?
a) Inbox
b) Dashboard
c) Ticketing System
d) Conversation Hub
Answer: a) Inbox
7. Which feature of Freshchat allows businesses to track and analyze customer interactions?
a) Reporting and Analytics
b) Conversation Insights
c) Performance Dashboard
d) Customer Feedback
Answer: a) Reporting and Analytics
8. What is the term used for the feature of Freshchat that allows businesses to integrate the platform with other tools and services?
a) Integration Hub
b) Marketplace
c) App Center
d) Plugin Store
Answer: c) App Center
9. Which feature of Freshchat allows businesses to create custom chatbots tailored to their specific needs?
a) Bot Builder
b) Chatbot Studio
c) Bot Customization
d) Automation Engine
Answer: a) Bot Builder
10. What is the term used for the feature of Freshchat that allows businesses to prioritize and assign conversations to team members?
a) Ticket Assignment
b) Conversation Routing
c) Priority Queue
d) Team Allocation
Answer: b) Conversation Routing
11. Which feature of Freshchat allows businesses to engage with customers across multiple channels, including email and social media?
a) Omnichannel Support
b) Multi-Channel Messaging
c) Cross-Platform Engagement
d) Channel Integration
Answer: a) Omnichannel Support
12. What is the term used for the feature of Freshchat that allows businesses to set up automated responses based on specific triggers?
a) Triggered Responses
b) Automated Messaging
c) Smart Replies
d) Conditional Responses
Answer: d) Conditional Responses
13. Which feature of Freshchat allows businesses to create and manage customer profiles?
a) Customer Database
b) Profile Management
c) Contact Directory
d) Customer Database
Answer: d) Customer Database
14. What is the term used for the feature of Freshchat that allows businesses to monitor customer satisfaction and gather feedback?
a) Customer Feedback
b) Satisfaction Surveys
c) Feedback Management
d) Net Promoter Score (NPS)
Answer: b) Satisfaction Surveys
15. Which feature of Freshchat allows businesses to schedule appointments and meetings with customers directly from the chat interface?
a) Appointment Booking
b) Meeting Scheduler
c) Calendar Integration
d) Scheduling Tool
Answer: c) Calendar Integration
16. What is the term used for the feature of Freshchat that allows businesses to tag and categorize conversations for easy organization?
a) Conversation Tagging
b) Category Labeling
c) Tag Management
d) Conversation Labeling
Answer: a) Conversation Tagging
17. Which feature of Freshchat allows businesses to set up predefined responses for frequently asked questions?
a) Canned Responses
b) Standard Replies
c) Templated Messages
d) Predefined Answers
Answer: a) Canned Responses
18. What is the term used for the feature of Freshchat that allows businesses to engage with customers even when they are offline?
a) Offline Support
b) After-Hours Messaging
c) Offline Engagement
d) Out-of-Office Messaging
Answer: a) Offline Support
19. Which feature of Freshchat allows businesses to track the performance of their support agents?
a) Agent Analytics
b) Support Metrics
c) Performance Monitoring
d) Agent Performance
Answer: d) Agent Performance
20. What is the term used for the feature of Freshchat that allows businesses to customize the chat widget to match their brand identity?
a) Widget Customization
b) Branding Options
c) Chat Widget Design
d) Custom Theme
Answer: a) Widget Customization